SHIPPING

At Opal Summer Equestrian, we understand that our customers value the quality and craftsmanship of our handmade goods. To ensure that you receive your items in a timely and secure manner, we have established a clear shipping policy tailored specifically for our unique products.

All of our handmade items are crafted with care and attention to detail. Because of this, processing times may vary based on the complexity of the item and the current demand. Typically, you can expect your order to be processed within 2 to 6 business days. We appreciate your patience as we work to create the best possible products for you.

Once your order is processed and ready, we will ship it using reliable carriers to ensure safe delivery. You will receive a tracking number via email, allowing you to monitor the progress of your shipment. We strive to provide you with the most efficient shipping options available, and we will do our best to accommodate any special requests you may have.

For domestic orders, we offer standard shipping as well as expedited options for those who need their items sooner. International shipping is also available, but please be aware that customs processing may cause delays beyond our control. Additional fees may apply for international shipments, and it is the customer's responsibility to be aware of any import duties or taxes that may be incurred.

In the event that your order arrives damaged or incorrect, please contact us within 48 hours of receipt. We will work with you to resolve any issues promptly. Your satisfaction is important to us, and we want to ensure that you are happy with your purchase.

Thank you for choosing Opal Summer Equestrian for your handmade equestrian gear. We are committed to providing you with quality products and excellent service. If you have any questions regarding our shipping policy or your order, please feel free to reach out to us.

RETURNS

At Opal Summer Equestrian, we understand that sometimes a purchase may not meet your expectations. Our return policy is designed to ensure that you have a smooth and hassle-free experience when returning items.

We accept returns on all items within 21 days of the purchase date.

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value

To be eligible for a return, the item must be unused, in its original packaging, and accompanied by a receipt or proof of purchase. This ensures that we can process your return efficiently and maintain the quality of our products.

To initiate a return, please fill out our contact form located on the top right hand of page. We will guide you through the process and provide you with the necessary instructions. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. 

Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.

We appreciate your understanding and cooperation in following our return policy. Our goal is to ensure that you are completely satisfied with your purchase and that your experience with Opal Summer Equestrian is a positive one.